I have received a Getmusic voucher/card. How can I use this to redeem music?

Vouchers can be redeemed on all goods available on Getmusic.com.au. To redeem your voucher, simply activate the card following the instructions printed on the card, choose the items you would like to purchase, add them to your shopping cart, and then select “vouchers” as the payment method when checking out.

If your order is to a value less that your gift card/s value the balance will remain on your gift card/voucher for redemption at a later date.

I pre-ordered a product on Getmusic.com.au. When will I receive it?

Please make note of the release date of the product you pre-ordered – we can not provide you with your product until this release date has been reached.

If you pre-ordered a digital product, you will be sent a confirmation email on this release date, which will include a link to download. You will not be charged until you are sent this confirmation email.

If you pre-ordered a physical product, we will ship it to you according to the shipping options you selected as soon as it becomes available. Generally, we will try to begin shipping your product two days prior to the release date, so that you can be enjoying your new music as soon as possible. You will also be sent a confirmation email as soon as your product has been shipped, and you will not be charged until you are sent this email.

Please note that for country locations, delivery can take up to 5 business days, so you may not receive your product until after the release date has been reached.

Why sign up to Getmusic?

Getmusic is a total music destination. By Signing up (registration is free) you will have access to all the latest new music (CDs, digital & vinyl), fan merchandise, pre-order opportunities, the hottest competitions, and music & tour news as it breaks - all in the one place. The site is fully interactive and customisable, meaning you can create your own homepage, user profile, and share your thoughts/moods/musings with like-minded music buffs.

You can opt out of mailing lists you have signed up to at any time, set your profile to private, and customise your Getmusic experience in the way that suits you best.

How do I sign up?

Head to the home page and click on the ‘Sign Up’ tab. Once you have completed a simple sign up form, we’ll send an email confirmation, with a link. Use this link to confirm your registration.

You can leave your customising experience till later when you have more time to explore the site, or get personal as soon as you sign up – converting your profile to reflect your personality, add bands that you love and even change the way the home page looks so that it suits your preferences every time you visit.

I’m already registered. How do I log in?

Click on the ‘log in’ link at top of page and enter your details.

If you haven’t logged in already, you will be prompted to log in when trying to access certain members only features – such as commenting, rating, and other interactive features.

I’ve forgotten my password. How do I get a new one?

Head to the log in page, and click the “forgot password” link. An email will be sent to your registered email address so that you can reset your password and log in.

What are ‘privacy settings’?

The privacy settings are for restricting access to your profile according to your preferences. Users can set their profile to ‘private’ which means that only your Getmusic friends can see your profile, or alternatively ‘public’ which means that anyone visiting the Getmusic site can see your profile.

You are able to change your privacy settings at any time by going to the ‘Privacy’ tab within your profile and choosing the privacy level that you require. All Getmusic users under 18 automatically have their profile set to ‘private’.

How do I find other Get Music members?

If you are searching for a friend on Getmusic, simply type your friend’s name into the website search, using the ‘member’ drop down. When their profile comes up, click on the ‘become a friend’ button. This person will then be sent a notification from the Getmusic team, so they can accept your request.

Once you become friends on Getmusic, you will be able to see each others profile and communicate via commenting, messaging and rating.

What are ‘notification settings’?

Whenever there is activity on your profile (such as another user commenting, requesting to be your friend, etc) an email will be sent to you to notify you of this activity. You can choose to receive an email to your account in any, or all, of these circumstances.

Notifications can also be turned off at any time by going to the ‘notification’ tab within your personal profile.

What happens when I “become a fan” of an artist?

When you become a fan of an artist you will join their online community, and will be sent information on special offers, news, competitions and exclusives. This is called an ‘Opt In’ to their database, and you will receive communicatiomusic fan, you won’t want to! You could win tickets to gigs, hear about free downloads, have exclusive access to pre-orders and heaps more exciting opportunities. You will ONLY hear about that artist (unless you choose other opt-ins specifically), we do not spam at Get Music.

What can I buy on Getmusic?

The Getmusic store gives you access to a purchase a range of items including physical product (CDs), digital product (mp3s), band and music merchandise, music DVDs and even the latest vinyl LPs. It's the only online store of its kind in Australia!

Please note that items on the Getmusic store are available only in Australia. If you are not in Australia you will not be able to make a purchase.

Are there any system requirements to use the Getmusic website?

Before accessing Getmusic it is recommended that you be using the operating systems Windows 98, Windows ME, Windows 2000 or Windows XP.

To ensure smooth running and that you are able to properly view all content on the Getmusic site, it is also recommended that you download Adobe Flash player.

The Getmusic site should display with every recent browser, including Internet Explorer (higher than Version 5.0) and Mozilla Firefox (higher than version 1.5). If you are running an earlier version it is recommended you download the relevant update in order for all features of the site to work smoothly.

How can I pay for items on Getmusic?

You can pay for items in your shopping cart by going to the checkout and utilising the payment methods available. You can purchase with an Australian Credit Card (Visa, Mastercard) or via your personal PayPal account.

We are unable to accept credit cards or PayPal accounts issued by banks outside of Australia.

How do I buy music?

To purchase any items in the Getmusic store you will need to be registered (see above for details under the heading ‘how do I sign up’). Once logged in, you will be able to click on relevant ‘buy’ buttons throughout site. Clicking on these buttons adds the product to your shopping cart.

Once you are ready to buy, follow the checkout process by clicking the ‘checkout’ button on your cart. Checkout includes an opportunity to confirm the products you wish to buy, and enter payment details. You can pay for your items via several methods.

After successful payment you receive a confirmation email with all transaction details.
For digital purchases - to access your music download, a ‘download now’ button will be displayed.

For physical purchases – your product will be shipped according to the shipment option you selected as part of checkout process. You will be sent a confirmation email as soon as product is on its way to you.

Are these payment methods secure?

The Getmusic website uses industry standard SSL (Secure Socket Layer) and encryption technology to ensure that any sensitive information passing over the internet during transactions is secure.

What will appear on my purchase statement?

‘Getmusic (Universal Music Australia)’ will appear on your credit card statement with reference to the payment.

I’ve tried to make a purchase with my credit card / PayPal account, but it is not working. What’s wrong?

Please check that you are using a credit card or PayPal account issued in Australia and that you have sufficient funds. Please use the “Contact Us” link at the footer of this site if you are experiencing further issues.

What is the file format of my downloads?

All digital downloads are MP3s, with a bit rate of 256kps. The files are compatible with most software including Windows Media Player and iTunes, and many portable devices, including iPods.

How do I choose where to store my download on my PC?

If you have bought a digital product, click on the ‘Download’ icon and a new window will open. Click on the button ‘store’ and choose the folder in which you would like to save the file.
Your songs will download as MP3 files inside a ZIP file. Once downloaded, unzip the file to your music folder.

Can I burn my downloads to a CD?

Yes, purchased songs can be burnt onto a CD. Simply access the files you wish to transfer to CD and follow your individual software instructions to burn via your computer hardware.

Can I transfer my downloads to an MP3 player?

Yes, you can transfer to an MP3 player. Simply import your MP3 files into the software you wish to use (such as Windows Media Player or iTunes) by selecting the files and dragging them into the open window. Once the music has been transferred into the player, follow the individual software instructions to transfer onto your MP3 player.

Can I play my music on someone else’s PC?

For every music file you download, you receive a license for your computer. The music file cannot be played on another computer.

My internet connection failed whilst downloading my music. How can I re-access this music?

You will also find links to download your music on your Confirmation email / Tax Invoice, as well as the “Purchase History” link which can be found on the Getmusic store homepage.

What postage options are there for physical items?

There are two main postage options for physical products:

- Standard Australia Post: Within Sydney metropolitan areas, delivery is usually the next business day after posting. For all other Metropolitan areas, delivery is 1-3 working days. For country locations, delivery can be up to 5 business days. For more detail, contact your local post office.

- Australian Air Express: Each parcel has an individual tracking number and must be signed for upon delivery, unless instructions are provided otherwise at the time of checkout (for example, if you wont be home but would like your product left with a neighbour). This service is usually faster (packages will arrive to most destinations across Australia within 48 hours) and more secure than standard postage.

Note that for certain purchases, we will recommend AAE. Usually this will be recommended for a more expensive or weighty product.

I ordered a physical product, but it hasn’t arrived. What happens now?

If your package has not arrived, please contact our Customer Service team, via the “Contact Us” link at the footer of this site. Please include your order number. We will attempt to trace your package.

So that we can confirm that an order has been lost, we must wait until the maximum delivery time has expired. Please see “Postage Options” for standard delivery times.

My CD has just arrived, but something’s wrong with it (scratched, damaged or not what I ordered). What happens now?

If you receive any product that is damaged or not what you ordered, please contact our Customer Service team, via the “Contact Us” link at the footer of this site, within 14 working days of receiving the goods. Please include details as to the problem with your product and your order number.

Damaged, faulty or incorrect goods will be replaced.

All damaged, faulty or incorrect goods must be returned to Getmusic. Once you have contacted our Customer Service team, we will provide you with a postage-paid package which should be used to return the goods.

Getmusic is not responsible for lost/damaged returns.

I placed two separate orders on Getmusic recently. Will they arrive together?

We endeavour to ship all physical goods as soon after we receive your order as possible. As such, items purchased in separate transactions will be shipped separately.

Are refunds possible?

Refunds will not be offered in the following instances:
• where you’ve had a change of mind regarding the product ordered
• where the products have been damaged due to incorrect or unintended use once they have been received
• where we have proof of delivery (note that in some instances we require a customer signature upon receipt of goods)

Please keep this in mind when purchasing items on site.

How do I stop receiving emails from Getmusic?

All emails sent from Universal Music Australia provide an ‘unsubscribe’ option at the end of the email, with directions on how to unsubscribe. Follow these prompts, and you will be removed from the mailing list.

If you continue to receive emails from Universal Music Australia, please send an email to contact@getmusic.com.au with ‘Unsubscribe’ in the subject field, and your name and email address in the body of the email.

Can I use images, music or text from this website?

All information on this site (including pictures, text, sound, videos, etc) is Copyright Universal Music Australia. You may view and download images, music or text from this site for your personal, non-commercial use only, but otherwise no part of the content of this site may be reproduced in any form without the written consent of Universal Music Australia. This includes (but is not limited to) using content from this site on another web site.

I want to submit a demo recording to Universal Music Australia - how do i do this?

If you wish to submit a demo recording, please send a CD / cassette, band or artist biography, and contact information in a secure package to:

Director of A&R
Universal Music Australia
3 Munn Reserve
Millers Point NSW 2000

Sending in a demo recording will not guarantee a response from our A&R department. Please be patient - if you are successful you will be contacted in time. Demo recordings will not be returned, so please do not send masters.